The Advocate Assistance Program - Non-delivery of product and services
I have been enrolled in the Advocate Assistance program since February of 2013 and have received nothing but struggles with this arrangement.I am not sure of all the reasons for non-delivery but I know I have never had any issues with any Pharmacy that I have dealt with in the past.
I filled out all of their forms and fulfilled all of their requests, but still received nothing. I was told it takes time to set up the program but after 4 months my patience was at end. They did however begin taking money out of my account almost immediately that included a set-up charge totaling over $225.00. I can't afford to wait weeks or in this case months before I receive prescriptions and it has become way too much effort to receive what the company promised to provide.
Then after requesting an update I was scolded by a customer service person named Gail. In fact all of them were not very patient. I get the feeling they deal with many complaints. After several request and jumping through all kinds of hoops just to cancel, I never received a confirmation letter or my money reimbursed.
If you are looking for some assistance for prescription meds - DON'T get involved with the Advocate Assistance program.
If you are treated as they treated me you will definitely be sorry and out of the money they remove from your account.If you want to get hassled - signup!
Monetary Loss: $260.