Some may have received and appreciate assistance provided by Advocate Assistance. Unfortunately, I have not. During a lengthy period of time that I was very very sick, living in Texas with no family or other support I did not understand that the program was referral only. I was unable to make the best decisions on my behalf nor was I in a position to maintain or review my bank account.( I misplaced to Personal Insurance checks and had to request replacements) this resulted in my account being build an initial $59.95 payment and at least 19 additional monthly payments of $39.95 each. Due to my illness, I was unaware until I was physically able to begin taking care of my finances.
When I realize that I was being charged and receiving no service or product I called the 800 number to be informed by Scott that I had originally requested NCE insurance and cancel. Three payments were made in the amount of $258, $159 and $159 respectively.
My question to the company was why was everything not cancelled at that time. The response I received was that the company had a voice recording of my accepting this program. I then requested a copy from them of this recording. When Scott informed me that it might be 6 to 12 months, I advised that I would look forward to receiving it.
When I had not received recording copy after a year's time, I began calling the company again to remind of my request. As of this date, I have yet to receive the recording copy.
Why l again was not in a responsible position to make any decisions concerning the service and the consequent Bank withdrawal, I felt that the company should have shown some consideration to my situation and most definitely should have been able to provide me with proof of my commitment.
My recommendation would be not to use this service as I did not find them very workable at all and certainly got no benefits from the funds invested.
Product or Service Mentioned:
The Advocate Assistance Program Customer Care.
Reason of review: Poor customer service.