The Advocate Assistance Program

I called to find out about the program. I was encouraged to sign up with all of my info taken. Called them to inform them my husband might not need the service due to surgety. They have continually withdrawn funds from our account for a service that basically never started.

I was given this company to help me with my husbands medications. From the get go when I spoke on the phone. I explained my most concern on one medication that had a high cost to it since my husband had hit the Donut Hole back in April 2018. And I could not afford it anymore. He assured me that when all the applications were sent back with all the proper information on them that with 7 to 10 days they would be sent directly to the Drug Company. I have been on the phone for hours trying to get this process taken care off as of today November 26th. I still have no medication for my husband. I have been given excuses after excuse. Oh call back in 3 days, then oh call back tomorrow we will have an answer for you. I was told by a supervisor that I would have an answer for why their seems to be a problem with them faxing the information . I waited until 4.03 pm all day before I called to no avail I was told nothing. Call back tomorrow . So not at all HAPPY WITH THIS PROGRAM. I ADVISE ANYONE WHO READS THIS TO NOT USE THEM. They have not done their jobs in my opinion . I rate them as a ZERO.

My experience happened in October 2018. I called believing I could get a reduced price on a very expensive medication. I was in the Medicare donut hole. After only a few questions over the phone I was told, “You Qualify.” I was delighted. I paid the registration fee and the first monthly payment for the meds. Within days I received paperwork in the mail and realized the most important requirement had deliberately been omitted. The drug comes from the manufacturer and they require that you have already paid 3% of your annual income in out of pocket drug costs. Were the unsuspecting patient informed of this, he/she would calculate said requirement before paying for a program that CANNOT obtain the medication unless the 3% percentage is met. This is a way of intentionally misleading and collecting a registration fee that results in no service whatsoever. While a small number may meet the requirement, many don’t and are victims of a fraud. Furthermore, contacting the manufacturer’s program will provide the drug free of charge if you meet their criteria, I have submitted complaints to two consumer agencies, the Florida Attorney General and the Better Business Bureau. I await a response. I will keep at this to try to prevent others from being robbed of their hard earned money.

We contacted them in Dec, 2017 we gave them $109.00, plus a monthly payment up through April 18, never got anything until end of April and it was the wrong Meds. I called them they are smart mouth people in Florida that steals from sick people! Every months they would say the doctor had not filled out the right form, so we got no meds but they took the payment. The next month they would say well the doctor needs to ask for generic brand, no meds yet they took the payment out, next month they would say well the doctor didn't put the MG, they are crooks and liars and should be in jail !!

Some may have received and appreciate assistance provided by Advocate Assistance. Unfortunately, I have not. During a lengthy period of time that I was very very sick, living in Texas with no family or other support I did not understand that the program was referral only. I was unable to make the best decisions on my behalf nor was I in a position to maintain or review my bank account.( I misplaced to Personal Insurance checks and had to request replacements) this resulted in my account being build an initial $59.95 payment and at least 19 additional monthly payments of $39.95 each. Due to my illness, I was unaware until I was physically able to begin taking care of my finances. When I realize that I was being charged and receiving no service or product I called the 800 number to be informed by Scott that I had originally requested NCE insurance and cancel. Three payments were made in the amount of $258, $159 and $159 respectively. My question to the company was why was everything not cancelled at that time. The response I received was that the company had a voice recording of my accepting this program. I then requested a copy from them of this recording. When Scott informed me that it might be 6 to 12 months, I advised that I would look forward to receiving it. When I had not received recording copy after a year's time, I began calling the company again to remind of my request. As of this date, I have yet to receive the recording copy. Why l again was not in a responsible position to make any decisions concerning the service and the consequent Bank withdrawal, I felt that the company should have shown some consideration to my situation and most definitely should have been able to provide me with proof of my commitment. My recommendation would be not to use this service as I did not find them very workable at all and certainly got no benefits from the funds invested.

I needed assistance with my meds that are over $500.00 a month and I found this program and boy didn't they make themselves look good and sound to good to be true. They didn't hesitate to take money out of my account for meds I never received, then decide they are cancelling per my request after the window to get any refunds back. And for the records I never asked to cancel, I thought things were like they should be because they sure haven't hesitated taking money from me. Why would I ask to cancel when I needed assistance. Why do they think people use them, it's people that need assistance not people who want to hand money over to crooks. I would not recommend this program to anyone.

This company took my money and refused to refund any of it due to it being past their so called deadline. They mislead me by claiming to be affiliated with Pfizer. After speaking with a person at the Pfizer headquaters in New York, I was told that they are in no way what so ever connected with Advocate My Meds. I will be in contact with a lawyer and will be looking into a class action lawsuit adgainst this company.

The Advocate Assistance Program, assist and help no one but themselves to your money. They have been billing my checking account to the tune of $50 per month for 3 years ($1800), and I have not received a single benefit derived from the money I have paid to them thus far. Today, I called my bank to have them flag the Vendor Name "Benefits Solution" and refuse any further debit authorizations from this company. The Manager I spoke with, Scott (no last name given) at this number (800) 761-****, told me I would have to write in to terminate from the program before they could stop the deductions - and of course, I told him that was bullshit, and proceed to call my bank (PNC) to have the Vendor Name removed from my account and stop any further debit authorizations. What a rip-off. Chris W. East Orange, NJ

I have received every medication per the agreement and I was told up front which medications would be paid for 100% and which medication had a co-pay. In some instances, I needed to meet an out of pocket amount before I would receive medication. The people who work at the Advocate Assistance keep track of the meds I receive and tell me when I'm going to get more and they tell me when they will arrive. I a pleased with all they have helped me with. My meds come from pharmacies that are 'certified.' and for the most part, are approved brand name medications. This program has kept me out of the 'donut hole' several times. One time I thought I might be better off using insurance, not paying for this plan, but WAS I WRONG, or was I wrong?

This Advocate Assistance Program is *** - they take your money, and I got absolutely no help with paying my prescription. I have been paying them $50 per month for the past 3 years, and got no help or assistance in paying for my Specialty medication. Its nothing but a rip-off program, sponsored by Gilead Pharmaceutical. The got me for almost $1,800 before I realized I was not receiving any benefit or off-set to the price I was paying. I called my bank to flag the Vendor Name "Benefit Solutions" to prevent them from deducting any more $50 payments from my checking account.

This company does nothing but take your money. Called and tried to get a refund after I was sent a letter that I couldn't get any help I would need to apply for Medicaid. I was told I was supposed to cancel within 10 days in order to get a refund. I was told from the beginning that $25 was a non refundable application fee but the other $40 which is a total of$65 that they ripped me off,I was never told anything about. When I tried to talk to customer service they wanted to get their scripts out and reread them to me. Please don't try and use them . They are a horrible company shouldn't be in business!!

Would not refund my $60 after 15 days. Provided no service for me when I got the paperwork 10 days later I realized it was a scam. They told me I had to cancel within those 10 days

Never gives your cancelation of Rx . Keeps taking out of your account.

This company does not help you at all. All they do for you is take your money. We signed us my son at 40.00 a month. They have charged us for three months and never received any medications. Buyers beware.

I don't recommend them to anyone. They don't help with anything only take your money. It's also being three months and i got nothing. I spoke to BOB the so called manager and he was rude as ***. Almost laughing when i ask for my refund. People please follow though with your complaints. Go to the BBB and write a complaint. I will also get a lawyer.